Professional Summary
Accomplished Digital Content and Customer Experience Specialist with over 8 years of expertise in content moderation, policy enforcement, and international user relations. Proven success in safeguarding platform integrity and enhancing user engagement across Taiwan, Hong Kong, China, and English-speaking markets. Adept at navigating complex regulatory landscapes to deliver high-quality, localized experiences for global organizations.
Core Competencies
Languages
EnglishMandarinCantoneseMalay
Digital Content
Content ModerationPolicy EnforcementData ProtectionCommunity Management
Customer Exp.
Technical SupportMulti-channel CommunicationConflict ResolutionMarket-Specific Advisory
Technical
Microsoft OfficePhotoshopPremiere ProAfter EffectsFinal Cut Pro
Multimedia
Script WritingBroadcast JournalismPhotographyEvent Coordination
Professional Experience
Digital Data Reviewer · Accenture Thailand
Feb 2026 – Present
- Evaluates high-volume user content against safety and compliance policies.
- Identifies and escalates policy violations.
- Provides data-driven feedback on moderation tools.
Customer Advisor · Concentrix
Dec 2023 – Sep 2025
- Resolves complex technical inquiries via omni-channel support.
- Delivers precise technical solutions.
- Streamlines escalation workflows to reduce resolution time.
Digital Data Reviewer · Accenture Malaysia
Dec 2021 – Dec 2023
- Safeguards content integrity across regional markets.
- Responds to user reports with precision.
- Meets productivity and quality benchmarks.
Customer Service Rep · Shangri-La (CEPTKL)
Mar 2020 – Dec 2021
- Managed inbound and outbound communications.
- Achieved high engagement via promotional advisory.
Customer Service Rep
May 2018 – Dec 2019
- Managed inbound and outbound inquiries with accurate resolutions.
- Liaised with backend support for complaints.
Visa Support Rep · Taiwan Tourism Bureau
2017
- Provided multi-channel support (phone, email, chat).
- Performed troubleshooting and data auditing.
Admin Assistant · Tan Kah Kee Foundation
2016 – 2017
- Managed web content, photography, and video editing.
- Supervised staff and coordinated events.
Production Assistant · Mediacorp Studio
2014 – 2016
- Assisted with camera and microphone coordination.
- Handled audio adjustments and noise reduction.
Education
Bachelor of Communication (Hons), Broadcasting
Universiti Tunku Abdul Rahman
2011 – 2014
Script Supervision Certification
Met Film School
2014